Camera issues after Sync update

[Curtly-Ambrose]

Recently got a bunch of Sync updates on my car and now the front camera is acting up. Bluecruise keeps dropping out with a "camera fault" error. It's super annoying. Has anyone else experienced this after the latest updates? Resetting Sync didn't do anything for me so I'm taking it in for service soon.

 

[Raul_]

I believe you're one of the victims of the TSB 23-2137 Front Camera Fault. My car has 40k miles and I've been dealing with this problem since last December. The previous 'fix' was a software update, but the current issue is different. It's frustrating that they're treating it as a new problem when I've been getting the same pre-collision assist warnings and error messages for months.

 

[Siddgeir_8Ykc]

From my experience, this kind of issue often happens when there’s a mismatch between the update and the hardware calibration. Since resetting Sync didn’t help, it might be a firmware issue with the camera itself. The service team might reflash the system or recalibrate the cameras for you. Hopefully, it’s just a quick fix and won't waste a few days in the service center.

 

[sherwin143!]

I suggest don't attempt doing the repair recommended in the TSB pdf manual. My son and I have been trying to get his car fixed since last fall.

Even though we have all the traditional pre-collision assist warnings and the error messages have been the same for months, they are treating this as a new problem because the last patch was a "software update" and this is a "different repair." Now that they're permanent rather than sporadic, I suppose I won't be surprised when I'm driving.

 

[Jumbo_13]

Recently got a bunch of Sync updates on my car and now the front camera is acting up. Bluecruise keeps dropping out with a "camera fault" error. It's super annoying. Has anyone else experienced this after the latest updates? Resetting Sync didn't do anything for me so I'm taking it in for service soon.

Have you contacted Ford? Just send them a DM with the problem, the VIN, and the Ford dealer info.

 

[BigHandLuke]

I'm curious if anyone else is experiencing similar issues after the update. I've been wondring if it's a widespread problem. Have you checked any online forums or owner groups for your car model? Someone might have found a solution or be experiencing the same thing. I've learned that online comunities are a great source of information.