Ford Protect Extended Service Plans

[GioJEz]

I recently had to replace the rear drive unit on my Tesla Model Y. While waiting for the repair, I rented a Honda Civic. However, I've encountered some issues with my extended warranty coverage.

Ford ESP, which covers my Tesla, initially denied coverage for the rental, even though they had covered a non-Ford rental just last month. After contacting Ford BEV, they agreed to cover a second rental, this time a Ford Edge.

The confusing part is that my contract doesn't specify that the rental vehicle must be a Ford. In fact, it mentions coverage for "competitive makes." Despite this, Ford Protect is still paying for the Ford rental, even though I'm the one paying the charges.

I'm planning to speak directly to the service manager to address this issue and avoid any further confusion.

 

[Garci.20]

You should totally call Ford or tweet at them. Maybe they'll help you out. Also, check with your insurance to see if they'll cover the rental. I hope you get this sorted out quickly!

 

[Evholic_18]

Yeah, this seems to be a common issue with Ford ESP. They are picky about non-Ford rentals. It is frustrating, especially when your contract says “competitive makes” are covered. Honestly, the easiest move is just getting the dealer to give you a Ford loaner and calling it a day. Hope the service manager sorts it out for you!

 

[Blastoid43]

I think that non-Ford rentals are prohibited if the BEV team is paying for them, but ESP need to pay for them.

If you choose the Enhanced Rental Delete Option, you will be reimburse for vehicle rental charges or alternate public transportation costs you actually incur up to $45 per day. (including tax) on Ford, Lincoln and $40 per (including tax) on Competitive Make vehicles.

 

[Rainb000wBright]

Sounds like Ford Protect is playing some serious games with those rental rules and that "competitive makes" clause is clearly being ignored. Good on you for sticking to your guns and pushing for clarification coz that's just plain shady. It's like they're making up the rules as they go along! Definitely get that service manager on the phone and get everything documented in writing coz you don't want to be fighting this battle again next time. Sounds like a classic case of them trying to weasel out of paying what they owe. Hopefully, you can get it sorted, but be prepared to push back hard.